Community Care Network
The VA Community Care Network (CCN) is VA’s direct link with community providers to ensure Veterans receive timely, high-quality care. CCN uses industry-standard approaches and guidelines to administer, promptly pay for services and manage the network to its full potential.
CCN is comprised of five regional networks that serve as the contract vehicle for VA to purchase care for Veterans from community providers.
Which health care services may be obtained through CCN?
CCN offers a wide range of healthcare services encompassing medical, behavioral health, surgical, dental, and complementary and integrative health services (CIHS). Within CIHS, individuals can access biofeedback, hypnotherapy, massage therapy, Native American healing, relaxation techniques, and tai chi. Moreover, CCN provides additional services such as dialysis, comprehensive rehabilitation, residential care, home health care, hospice care, dental care, immunizations, and long-term acute care. Immediate requirements for durable medical equipment (DME) and prescription medications (with a maximum of 14-day supply) can also be fulfilled. To use these services through CCN, veterans must obtain authorization from the VA.
What are CCN third-party administrators?
Third-party administrators develop and administer the five regional networks that make up CCN. Optum Public Sector Solutions, Inc. (Optum), part of UnitedHealth Group, Inc., manages CCN Regions 1, 2, and 3. TriWest Health Care Alliance (TriWest) manages CCN Regions 4 and 5.